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It is understood that errors will occasionally occur in the process providing health care services. However, certain organizations have not accepted this fact souring the relationship between the management and the employees. For example, the American College of Medical Quality (2005) reports that the organizations which choose to adopt the simplicity approach to human error emphasize that an error will only arise due to unreliability of human nature. However, organizations should incarnate a culture that provides an approach that ensures continuation in the learning process of its employees.

According to Schyve (2009), organizations concern with giving healthcare services can promote the culture of safety by; careful planning and provision of services that meets patient’s needs, engaging competent staffs, availing the needed resources as well as by ensuring a continuous improvement of performance.

On the other hand, Paul (2009) notes that to motivate health professionals to contribute towards quality improvement, the leadership of an organization must undertake to entrench a just reporting and learning culture to motivate its employees to embrace the culture of personal ownership of an error. Schyve (2009) adds that the leadership must only put individual liability on errors that occur in safe environments but not for the systemic shortcomings beyond their control. To him, such a just culture incarnates a zero tolerance policy to recklessness and observance of service ethics.

According to the American College of Medical Quality (2010), encouraging the employees respond appropriately in challenging situations, like being free to report their errors and mishaps, will require the leadership to consider upholding confidentiality of such an information. It may also require that the leadership employs such lenient methods of disciplining employees as offering of leave. Gait & Paschal (2011) emphasize that such an approach results into a more understanding of human error and may prompt systemic reforms.

In conclusion, a culture of quality and safety in our health institutions is achievable. However, it will need strategies that motivate individual employees to identify and report errors while also creating an environment that encourages continuous learning from such errors.

Code: Sample20

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