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Custom Interview with Healthcare Policy Professional Essay

The Interviewer: Representative of the government agency of industry association. The key function of this association is providing the government with the up-to-date information about the healthcare sector. The aim of the interview is getting data in the sphere of healthcare and helping the officials to set the professional standards.

Individual, with whom an interview will be conducted: Outpatient Setting Administrator. 

Interview

Int: Good morning, Ms…, at first it would be wise to ask, why do you decided to work in the Outpatient Setting?

Ms.: During the last decades, the outpatient care became popular, the provision of ambulatory services has increased dramatically during 1980-1990. Before the 1980s, all the medical services were provided at hospitals; however, with the course of time, the health-care sphere has experienced the explosive growth in the ownership of medical facilities. The outpatient or ambulatory settings offer a wide scope of services, among them, one can mention diagnostic services, observation, surgical services, and rehabilitation. The patients choose the treatment in the outpatient setting as it is cheaper and easily accessible.

Int: Can you tell me what are the most critical functions of the doctor’s profession?

Ms.: The most important functions include making the diagnostic tests, getting the right diagnosis, conducting the treatment and, of course, saving life of the patient.

Int.: How did your past experience and education prepare you for this job?

Ms.: Education gave me a lot. Every day I come to the hospital with the knowledge, which I obtained in the University. Education yields solutions to the problems, and helps to achieve better outcomes. The experience has assisted me to obtain the necessary skills, and practical knowledge.

Int.: What would you want decision-makers and administrators to know so that they can work most effectively with you?

Ms.: In order to work effectively with me, decision-makers should have the underpinning knowledge of patients’ care and ability to take the patients-centered decisions.

Int.: Could you tell me something about the trends, which influence the outpatient setting?

Ms.: At first, the demographics of the population should be mentioned. It is important for the outpatient setting. The population rate should be taken into account while making the forecasts concerning the use rates and demands for health care services. One should understand that increased life-span, and aging of the population are essential factors, which have a direct effect on health care industry in general, and on the outpatient setting in particular. The shifts of population should be investigated in order to find out the sites for future health market growth. The social trends should be also taken into account, as well as, the education and diversity of population. The result of demographic changes is considerable validation of the budget. It is understandable that, in case of population increase, the patient flow also increases. In such a situation, the outpatient unit or department should increase the medical and nursing staff. In case of decrease of the population, the patients flow decreases, and fewer specialists are demanded.

Int.: You are right and what else?

Ms.: The interaction between the supply and demand results in stabilizing effect on pricing. While discussing the sphere of healthcare services, one should take into account that outpatient units and outpatient departments provide the supply of services, which are demanded by the patients. While discussing the effect of changes in supply and demand, one should take into account that increases and decreases in supply and demand result in increases and decreases of financial position of the hospitals.

Int.: How do you think, do regular changes influence the outpatient setting?

Ms.: The regulatory and legislative changes are also of great importance for the outpatient setting. One of the brightest examples is recent Health Care & Education Reconciliation Act, which was signed by the U.S. President Barack Obama in 2010. It expands the coverage for young adults, and affects the health care practice.  While discussing the effect of regulatory changes, it should be stated that they raise concerns as nobody knows whether those changes will be beneficial for the health care industry.

Int.: In your answer you have mentioned the Health Care & Education Reconciliation Act. Do you consider it to be beneficial for the U.S. healthcare system?

Ms.: In general, this reform might turn out to be beneficial for both the U.S. economy and health care. It is the bill that makes health care affordable for the U.S. population. It helps the Medicare patients to receive better health care services through the accountable care organizations. It helps millions of the U.S. citizens, who live beyond the poverty line, to receive the insurance.

Int: What do you see as the most critical skills to be an effective healthcare policy professional?

Ms.: Healthcare policy professional should be able to deal with all the factors that influence this sphere. For, instance in case of demographic changes, the healthcare professionals should be should take into account that improvement of operation and bottom line performance is possible only in case of increase in life expectancy and expanding aging population. In case of decrease in life expectancy, the health care providers should introduce special programs aimed at resolving this program. Changes in supply and demand of health care services might result in serious consequences. An increase in demand might lead to the outbreak of infectious diseases, increase in insurance costs, decrease in life expectancy and increase in mortality rate. An increase in supply might result in reduction in medical workers’ payment, decrease in the amount of hospitals, clinics, and medical centers. In order to mitigate the negative impact of demand and supply changes, the forecasts should be made and analysis of population should be conducted. While discussing the regulatory changes, it should be pointed out that medical personnel should think about the positive side of these changes. For instance: expanded access to health care services, improvement in quality and safety of services.

Int: What are the most satisfying aspects of your work?

Ms.: Positive result is the most satisfying aspect for me. Understanding that your efforts bore fruits brings me real pleasure. Tears of happiness in the eyes of patients’ relatives bring me joy and enormous wish to work.

Int.: The last century witnessed the heightened notion of individual rights. During the last decade, the world has experienced the growth of empirical studies, philosophical methodologies, and social and legal challenges, which have influenced the healthcare policies and medical ethics.  Today, medical ethics is perceived as serious issue, and legal sanction has been given to its principles. What is your personal viewpoint towards the issue of medical ethics?

Ms.: At first, try to understand that patients come to the healthcare setting in case of illness. There, people want to acquire the diagnosis of their disease, proper treatment, and also respect for autonomy and privacy. For that reason, medical personnel are obliged to possess the professional ethics. Doctor-patient relationship presupposes intimate, long-term care. A doctor is always in direct contact with the patient. He/she sees the patients’ sufferings, pain, vulnerability, and sometimes even death. These factors form a basis for the ethical approach.

Code: Sample20

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