FAQ’s – Frequently Asked Questions
What types of writing services do premier essays writers offer?
Primarily, we provide academic writing for secondary, undergraduate, and graduate students. This includes, but is not limited to, essays, term and research papers, critiques, analyses, book reviews, research proposals, case studies, speeches, presentations, theses, and dissertations. We also provide non-academic writing for business professionals, including reports, presentations, etc.
How can I be certain I’ll get the writing I need?
First, we employ researchers and writers who have all been students and who have undergraduate and graduate degrees in all fields of study. They have themselves written the types of writing you need for hundreds of other students.
Second, when you place your order, you complete a request form, giving us every detailed specification and requirement. Your personally assigned writer uses this information to produce your work.
Third, when you receive the final product, you have an opportunity to review it and request a revision within 2 days, if your original instructions were not met. We guarantee that each client will be completely satisfied!
What distinguishes You from other writing services?
1. We employ only English-speaking, degreed professionals to create quality products. These writers are assigned to projects based upon their own academic backgrounds and the levels of degrees they possess.
2. We offer flexible, reasonable pricing based upon several factors of each order, unlike cheap inferior services that have a single price per page, no matter what the task. For completely original and custom writing, we do, moreover, offer the best prices.
3. We adhere to every detail of specification and requirement you provide in your order.
4. We guarantee originality, backed up with a free plagiarism report, which can be sent on your request.
5. We maintain a customer service and support center 24 hours a day. You may contact this department by phone, email, live chat, or inside the message system.
6. You will always have methods by which you and your writer may directly communicate
7. We do NOT charge for the title page, table of contents, and bibliography pages
8. We are able to cite resources in any format you designate
9. You may request a free revision within 2 days if your final paper does not meet your specifications. You should state what specific instructions were not met.
If I haven’t received my order by the deadline, or if I have trouble contacting my writer, what should I do?
Get in touch with our customer service center right away! A staff member will get on it immediately. Usually, there is a simple answer. Perhaps your spam filter has prevented delivery; perhaps your writer is waiting for a response from you before final completion; perhaps your email address was incorrectly entered. Occasionally, the editing process takes a bit longer, as grammatical revisions are being made, and, of course, we scan each piece for plagiarism as well. Whatever the issue, we will resolve it quickly and to your satisfaction!
How do I contact you?
Our customer support center is open 365 days a year, 24 hours a day. Someone will always be available to respond to your questions, issues, or concerns. You may contact us by phone, live chat, message system, and email. Our goal is to keep lines of communication open at all times – this is the way we remain the best service available to current and future clients!
With all of the scams out there, why should I trust premier essays writers?
We have been in this business for years. If you carefully study our site and compare it with others, you will discover that we use formal English, provide a number of methods by which you may communicate with us, have an actual physical address, and provide guarantees of satisfaction, originality, confidentiality, and payment security.
My assignment is complex and difficult – can you help?
Of course! We have writers in all academic fields that produce sophisticated research works on a regular basis. Dissertations, perhaps the most complex of academic tasks, are produced by our Ph.D. professionals all the time. We have statisticians who focus only on data analysis; we have editors who focus only on structure and grammar; we have researchers whose sole purpose is to locate and the most current and relevant resources for any academic level and in any topic area. EssaysWriters.com professionals work as members of a team when complex works are required, and we proudly boast that we do it best!
If you are in need of non-academic writing, such as business plans or proposals, reports or presentations, we have professionals with the appropriate business backgrounds to complete these projects in an impeccable manner.
Put simply, there is no task that we cannot attack and complete for our clients!
How do your fees compare with other essay writing services?
It is impossible to compare our pricing with most other writing services because we do not have a “one size fits all” policy. Each piece is unique. While we can give pretty standard and fully comparable pricing for basic works – 5-paragraph essays, basic high school term papers, etc. – but many more complex tasks at the university and graduate levels require an analysis of what is needed prior to an exact price. We, therefore, encourage those who are ordering lengthy and complex works to contact our customer service department and discuss the details of the order. We also have discounts regularly available and will work within your budget. Our new and returning clients can use our system of discounts. The final price of your order will depend on the level of writing, deadline or urgency you choose, the number of pages, and the complexity of instructions. The more time you can give our team to produce complex work, the less it will cost.
What happens if I don’t receive my order at all?
You can resort to our Money Back Guarantee. However, we assure you that it won’t happen since our primary concern is to deliver all papers on time.
If I have an emergency, how do I contact you?
Use any of the convenient methods that we offer: email, live chat or phone. Our customer support staff will give you prompt answers to all of your order-related questions.
How do I know you will not re-sell my work?
Once the final product is delivered to you, it becomes your property. We do not maintain any database of previously written material, and you will never see your work anywhere else.
Can I use your service and be assured that it will be confidential?
We use a totally secure encryption system so that your personal information is not available even to your writer. When you place an order, you are given a private account, and no one else will have access to it. As well, your completed product can only be accessed through your private account. No one will ever know that you have used our service unless you choose to disclose this information!
Will I receive a refund if I am dissatisfied with the work?
We will produce your order exactly to your instructions. When you receive your paper, you can request a free revision within 2 days, if you are not satisfied with the written product. However, please mind that writers work with original instructions, meaning that your revision request should comply with initial requirements. If you believe that your paper is plagiarized, please send a plagiarism report, so that we can investigate the case. Every client has 14 days to request a refund, but we should receive specific comments about what instructions were not addressed.
Do you provide revisions if any corrections are needed within the paper?
If you think that your writer has overlooked some of your instructions, you are free to ask for a revision within 48 hours from the order delivery. Pay attention that your revision instructions should comply with your initial guidelines. Otherwise, a free revision won’t be possible. If you want to add new instructions, you will need to pay a compensation order.
Can I talk to my writer in case of having any questions?
If you have any questions, suggestions, or concerns, you are free to share them with your writing assistant by using our convenient message system. Alternatively, you can ask our support managers to forward important information to your writer.
Is it possible to request a draft of my project? I need to estimate the successful completion of the order.
It is possible to get a draft, but it cannot be very long. Also, we will come up with a 1-page draft after 50% of your assignment will be fulfilled. This option has to be separately paid for.
Will I be notified when my writer is assigned?
Once the appropriate writer is found, their ID will be visible in your order details (check the line Writer).
I want to make sure my assignment can be done. Can I do it before placing an order?
Yes, you can send your task guidelines to our support managers and they will inform you if your task can be completed.
Where can I find my paper?
Here is the easiest way to get your paper:
Go to My Orders – Completed Orders – Click on the necessary order ID – check the Files section. If you cannot find the file, feel free to contact our support team.
Can I expect an email with my order attached to it?
Yes, after your finalized order is uploaded into our system, we create its double by emailing you with the ensuing attachment or the link to the storage where the work is placed. It will be possible to download your order either way.
My research paper should be plagiarism-free. What is the guarantee of my project’s authenticity?
It is our duty to produce papers from scratch, carry out independent investigations, scrutinize the material from instructions. This is our job and high responsibility. Thus, we cannot spoil our reputation by providing copied content. Even accidental plagiarism is impossible, as we use special advanced tool for similarity detection. We can send you detailed reports, proving that your paper is unique.
The order form got hung up/keeps reloading. Can it be fixed?
The most probable reason for the order’s form “freezing” is improper or large files attached. Reload our website’s page and make sure not to upload more than one file at once. If it does not help, address our Customer Care and share your files directly with them.
I would prefer to know when my personalized writer is assigned to complete my order. How can I see this in my order status?
You can request a personalized notification about your writer’s readiness to work on your order. However, you will know that your project is being handled when the assigned expert’s ID will become observable next to your order details on your personal account.
Do you protect your clients’ privacy?
Of course, we do our best to keep your cooperation with us strictly confidential. Your private information, your name, email address, and the orders you placed with EssaysWriters.com will never be disclosed to third parties.
I scrolled through the list of assignments you provide and cannot find the type of my project there. Does it mean there is no expert in my field?
It is highly unlikely that we will not find a suitable professional for your research. However, contact our support team to discuss the particularities of your assignment. Sometimes, your order can be amalgamated into a similar essay type just to let you proceed with the payment. Your private writer will further investigate the necessary subject despite its absence in our list.
Is it possible to contact my personal expert directly?
Our Policy allows using your personal profile to send messages to your writer. Note: all your inquiries and requests have to be related to your order. As an alternative, you can email us, asking for certain clarifications or enhanced assistance of your writer.
Can I ask my personal expert to purchase the scholarly material/required literature for my project?
No, only the customer is responsible for the material needed for the project. The writer may only find additional resources on the web. However, if the required book is not available online, you should send its electronic or scanned version to us.
Who is predominantly in charge of the creative part of my project?
The writer is primarily responsible for researching and creating the whole academic composition. The next stages are handled by editors and quality supervisors. Your individual experts are teachers and multidisciplinary professionals, who work anonymously.
Is it possible to order urgent help with my online exam? The test starts this very day/in several hours.
It is more complicated to find a suitable expert to pass an online test instead of you without prior preparation. However, you can still send such a request to us. There is a probability that a suitable specialist will be available at the time of your inquiry. Please contact our support agents at first to check the availability of academic experts in a particular field.